Business Operations Officer - Collection (CBCI)

Role Purpose

Handles cashiering/accounting activities for the organization in relation to the maintenance of a complete and accurate collection report to be used for financial reporting requirements. Assists customer service team through provision of accurate information needed to build customer confidence/rapport 

Job Description

Comply 100% with all cashiering functions 

Performs the following Treasury-related activities: Payment (external and internal); Process payment in SAP/Collection system; Updates customer account data during payment; Handles the issuance of refunds, credits, and other adjustments; Generates AR Aging; Handles the safekeeping and filing of controlled documents.

Submit Daily Collection Report on-time & Provide weekly collection efficiency report 

Prepares DCR on a daily basis; Ensures completeness and accuracy of the collection report; Reconciles collection report with SAP/Collection system.

Resolve 100% collection related customer complaints 

Responds to customer queries on payment matters; Provides timely support and documentation to customers on related queries to ensure customer satisfaction.

Education